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FAQs
Booking and Appointments
You can easily book an appointment by clicking the "Book Online" button on our website.
Yes, we are currently accepting new patients.
We strive to accommodate urgent requests, but same-day appointments are limited.
Initial appointments are typically 40 minutes, while follow-up appointments last about 20 minutes.
FAQs
Services Provided
We offer psychiatric evaluations and medication management. Our team creates personalized treatment plans for each patient.
We treat a range of mental health conditions, including anxiety, depression, ADHD, trauma, bipolar disorder, substance abuse, and more.
This will be determined during your initial evaluation. Your provider will develop a personalized plan that may include therapy, medication, or both, based on your needs.
Our providers focus primarily on psychiatric medication management. However, they may offer brief supportive therapy during follow-ups. For more extensive therapy, we can refer you to dedicated therapists in the community.
Yes, we treat adolescents aged 13 and up, focusing on conditions like anxiety, depression, ADHD, and behavioral challenges.
No, all services are currently provided via telehealth.
FAQs
Providers
All our providers are Psychiatric Mental Health Nurse Practitioners (PMHNPs), trained to diagnose and treat mental health conditions. As we grow, we plan to expand our team to include psychiatrists and therapists.
Yes, you can request a specific provider, and we’ll do our best to meet your preferences based on availability. If you're unsure, we can match you with a provider suited to your needs.
FAQs
Costs and Insurance
Costs depend on your insurance plan. You can text a photo of your insurance card to (623) 233-0914, and we’ll check your benefits.
For cash payments, new patient appointments are $275, and follow-ups are $150.
If you haven’t met your insurance deductible or are paying cash, we’ll charge the card on file one business day before your appointment. If your deductible has been met, we’ll charge your card after the insurance claim is processed.
FAQs
Cancellation and Missed Appointments
If you miss an appointment without notice or arrive more than 10 minutes late, a $95 no-show fee will apply. Please cancel at least one business day in advance to avoid fees.
Cancellations made with less than one business day’s notice will result in a $45 late cancellation fee. We understand emergencies happen, so please contact us as soon as possible if changes are needed.
FAQs
Communication and Privacy
You can text us at (623) 233-0914. We use a secure platform to protect your privacy and will respond within one business day. Please note, medication changes must be discussed during scheduled appointments.
We follow HIPAA guidelines to ensure the privacy of your health information. Your information is shared only when necessary for treatment, billing, or healthcare operations, always with your consent, unless required by law (e.g., reporting abuse).
Yes! You can access our patient portal here:
Through the portal, you can manage appointments, view invoices, update payment methods, and complete forms.
Please note that messaging is not enabled in the portal at this time. If you need to contact our team, feel free to text us at our main office number: (623) 233-0914.
FAQs
Medication Management
Yes, we provide medication management as part of our services. Our providers will work with you to find the best treatment plan, which may include medication.
We recommend follow-ups at least every three months for safe and effective treatment, though this may vary based on your treatment plan.
First, check with your pharmacy to see if refills are available. If not, you can request one by texting our office at (623) 233-0914. Please allow 2-3 business days for processing.
FAQs
Controlled Substance Policies
Yes, we prescribe controlled substances when medically appropriate. However, we adhere to FDA-approved dosage limits and typically only prescribe one controlled substance at a time to ensure safe and effective treatment.
No, early refills for controlled substances are not allowed. Medications are prescribed with specific guidelines, and refills are only processed according to your prescription schedule.
If your controlled substance medication is lost or stolen, we are unable to provide early refills or replacements. You should report the loss to local authorities, and we will discuss next steps during your next scheduled appointment. Please take precautions to store medications securely.
FAQs
Forms and Paperwork
Yes, but we have specific paperwork policies:
- You need at least two visits for short-term disability or FMLA forms.- For long-term disability or SSI, you must be a patient for at least six months.
- Compliance with ongoing treatment is required for continued paperwork assistance.
- A separate appointment is needed for paperwork requests. These cannot be completed during regular follow-up appointments.
Yes, we can write ESA letters, but they are only provided after a thorough evaluation and ongoing treatment. Patients must have an established treatment relationship with us, and the decision to provide an ESA letter is based on clinical necessity.
FAQs
Telehealth
You will receive a Zoom link via email 1 hour prior to your scheduled appointment. Please check your inbox and spam folder to ensure you receive it. If you don’t receive the link 1 hour before your appointment, please contact us.
Make sure you have a quiet, private space for the appointment and that your device has a stable internet connection. Test your camera and microphone beforehand, and create your Zoom account if you don’t already have one.
If you experience any technical issues, please contact us immediately, and we’ll work to resolve the problem or reschedule your appointment if needed.
For your appointment, you'll need to be located in a state where your provider is licensed. At this time, our providers are licensed to see patients in Arizona and Colorado only.
If you're experiencing login issues, try creating a new Zoom account using your Apple, Google, or Facebook credentials.
FAQs
Emergencies and Mental Health Crises
In a crisis, call 911 or go to your nearest emergency room. You can also contact the 988 Suicide & Crisis Lifeline. Our office is not equipped for emergencies.
